Employees have complaints at times and that is good; it demonstrates they care about their job and workplace. But not all employees know how to express their concerns constructively and some workplaces discourage employees from airing concerns. If employee complaints are not handled, a climate of resentment, low morale, low productivity and higher turnover can reside. We will address effective ways to bring up and resolve complaints, with strategies offered to create a healthy work environment.
Paul Biwan, Center for Learning & Organizational Development