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IT platforms that are currently used by units across the university were considered, including Salesforce, Ideal Logic and a homegrown system to be built by Central IT. In full consideration of the summaries of proposed solutions provided, the Project Sponsors determined that Salesforce would best meet the needs of the university for this project. This approach is fully endorsed by VPI&T Lois Brooks for security, robustness and alignment with university technology directions.
OSU has a widespread, strategic use of Salesforce to manage college differentiation and key business processes. Both undergraduate and graduate admissions are done through Salesforce, and the entire graduate student administrative lifecycle is managed through the Graduate Education Toolkit, powered by Salesforce. OSU has recently adopted Marketing Cloud for recruitment activities, extending our use of Salesforce to support better outreach and metrics university-wide.
Salesforce can be leveraged through a ‘shared use’ profile, allowing segmented use within a single instance. This optimizes licensing, management and interoperability costs, while allowing differentiation of business functions and finely-tuned access controls for sensitive data. The following units are using or preparing to use the ‘shared’ Salesforce platform, as will this project:
Units on campus using the Shared Use Org:
Units on campus currently doing development in Shared Use Org:
Additionally, the following units have separate instances of Salesforce to manage student lifecycles: