General Description of Class
The PROGRAM TECHNICIAN 2 provides functional direction and overall monitoring of an agency program; researches
and evaluates program regulations and operations; makes oral and written recommendations to executive staff for
informed decision making; represents the agency to various public, private, and legislative groups; and actively
participates in the development of program administrative rules and operating policies.
Distinguishing Features
This is the second of a two-level series. It is distinguished from the lower level by the requirement for in-depth
program knowledge. In addition, research projects and studies are of wider scope and have greater consequence of
recommendations. There is also a greater degree of public program representation.
Duties and Responsibilities
Allocations of positions to this class will depend on the total work performed, which may include most, if not
all, of the following Duties and Responsibilities as well as other associated duties.
- Program Monitoring. Typical tasks: conducts thorough research studies covering governing program regulations,
legislative and executive intent, operating policies and end results, evaluates findings and prepares comprehensive
reports and recommendations for executive staff; presents recommendations orally and in writing; drafts or reviews
drafts of language for administrative rules, monitors pertinent bills during the legislative session, drafts program
related legislative concepts for internal review, reviews court decisions, and helps draft agency orders or policy
changes as necessary to comply with court ruling.
- Program Coordination. Typical tasks: provides functional program direction through coordination of employees
engaged in program activities; identifies long-range objectives, short-term operational goals, and develops operating
plans based on in-depth knowledge of program regulations and requirements; ensures statutory program compliance;
develops program budgetary data; interprets governing rules and regulations, operating policies, and procedures
to operating departments, and various public, private, and legislative groups; conducts staff meetings and presides
over agency task forces and standing committees.
- Agency Representation. Typical tasks: represents agency before legislative, fact finding, and/or fund
granting bodies to explain, interpret and justify agency program or policies; represents the agency on interagency
committees, to individuals and public groups, and to the media. Designs, develops, and presents (or coordinates
the presentation of) statewide, regional, and/or publicly directed program training.
- Miscellaneous. Typical tasks: may lead a team of technicians conducting a statewide review of program
operations for compliance with regulations and adherence to standards. Identifies operational strengths and weaknesses,
problems or areas of noncompliance, and recommends corrective action; meets with line management and staff to determine
needed corrective action and develop plan; follows-up to monitor operational corrective plans; compiles and writes
summary reports; may review and analyze findings of field reviews.
Relationships with Others
Daily in-person and telephone contact with all levels of staff within the program area or organizational section
to exchange information and provide interpretation of policies and regulations. Regular contact with agency executive
staff to provide information. Regular contact with workers from other agencies (Federal, State, and local) to exchange
information and with internal staff and the public to explain program regulations and agency policies. May coordinate
an overall program review as lead reviewer.
Supervision Received
Works under general supervision of a supervisor or manager. Uses agency and program related statutes, regulations
and other guidelines and interpretations. Consults with supervisor as necessary to obtain clarification of expected
results, report on progress toward completion of assignments, confirm interpretation of regulations and policies,
or seek guidance in complicated or less clearly defined areas.
General Information
Positions are found in central and remote locations throughout State government (e.g., general government agencies,
human or natural resource agencies, or correctional, mental health or higher education institutions, etc.). They
require the willingness to work within the environment associated with the position's location. They require the
willingness to travel instate including some overnight trips.
Minimum Qualifications
- Two years of experience with responsibility for program or project monitoring and coordination. The experience
must have included program evaluation responsibility.
Preference may be given to individuals with experience in specialty are specific to the position opening.