Cancellation Policy

Crucial Conversations: Mastering Dialogue

Cancellation policy

  1. To cancel your confirmed registration, visit and request to cancel your enrollment at least five (5) working days before the first session.
    • If your enrollment is cancelled before this deadline, the fee approved by your budget authority will be refunded.*
    • Cancellations made after this deadline will not receive a refund, but can apply the fee towards a future Crucial Conversations session. This can be the same person who originally registered or another designated employee. It will be the responsibility of the department/employee who registered to track this.
  2. No-shows will be charged the $255.00 fee.*
    • If a participant misses a session due to illness or personal emergency, that session can be made up at a future Crucial Conversations offering. It will be the participant’s responsibility to contact and coordinate this with the Training Specialist at [email protected].
  3. A substitute participant from your department may take your place, provided the fee has been approved for payment by the Budget Authority. Please email [email protected] at least five working days before the first session to request this change. The date the email is sent will be the date that is noted for your request.

*If a participant has already downloaded the course materials and then elects to cancel their registration, their Budget Authority will be charged for the full cost of the program (the $255.00 fee plus the balance of what UHR has supplemented to support professional development).

University Human Resources reserves the right to cancel classes or change dates. In the unlikely event that your training course does not take place or has changed, you will be notified and we will make every effort to reschedule the course and offer you an alternative date to complete the course.