The $100 fee per participant partially covers the proprietary VitalSmarts materials required for the course; University Human Resources is supplementing the remaining program costs. Participant materials include digital copies of:

  • A Crucial Conversations Participant Toolkit
  • The New York Times bestselling book, Crucial Conversations: Tools for Talking When Stakes are High (4th Edition)
  • A course completion certificate

If you were to enroll in a Crucial Conversations training outside of OSU, the fee for the course would be $1,436.00.

Please review the cancellation policy for information about no-shows, late cancellations and other items.

Your registration will be in “Waiting for Approval” status until your Budget Authority submits the approval form that is attached to your email confirmation when pre-registering. If your Budget Authority does not submit the budget approval form by the 5-working day deadline, then your pending registration will be rejected. If this occurs, you will receive an email notification.

You will receive an email approving your enrollment once the form is received. If you have not received the email, then your enrollment is still in Waiting for Approval status. If this is the case, we suggest you follow up with your supervisor/budget authority.

If we have at least 12 people in attendance from your unit, we invite you to contact our office at to discuss the possibility of offering unit training for your group.

Please contact for questions that are not answered here or on the Crucial Conversations website regarding the program.