Giving and receiving feedback is a skill-based tool that can significantly enhance performance. When done well, feedback is a valuable gift that helps to improve skills. When not, it is transformed to a ton of bricks to be dragged about, slowly eroding performance. This class is focused for those who supervise, but is open to all. Feedback as a conversation will be dissected into its parts. Strategies and tools for both giving and receiving feedback will be emphasized. At the end of this training, you will be able to:
Increase awareness and impact of both giving and receiving feedback. Understand important facts about feedback. Reinforce how feedback is a critical element in the performance management cycle. Disect the feedback conversation into its element parts. Reinforce the importance of relationship in the feedback process. Practice using processes for different types of feedback conversations. Reconnect to associated ideas of confidence, self worth, and regard.
Paul Biwan, Center for Learning & Organizational Development