Coronavirus Guidance from Health Insurance Providers

PEBB Insurance Providers Information About Seeking Care for COVID-19 - Coronavirus:

Mental Health Resources


Beginning January 1, 2021, all Moda Medical members will have access to the new Moda 360 program. Moda 360 is a program supported by a team of highly experienced and compassionate health navigators. When calling Moda Health, members speak with a dedicated health navigator team that can answer questions and help them identify, coordinate and connect with the many resources available to them. Please see the attached flyers for more information about these services.

Members can call a health navigator for:

  • Assistance with appointment scheduling
  • Information on available care programs
  • Assistance with prior authorizations
  • Selecting a PCP 360
  • Assistance with claims and provider billing support

In addition, you will also have access to:

  • CirrusMD: An app you can use to connect with a doctor via text, 24/7. Text, share images and video chat without appointments or time limits at no cost to the member. Click to access the flyer.
  • Meru Health: An app that makes it possible for you to get therapy on your smartphone. Completely confidential, the therapy is part of a 12-week treatment program to help with depression, anxiety and burnout. Click to access the flyer.

Moda also offers Alternative Care benefits. Take advantage of a large network of alternative care providers (including licensed massage therapists) for only a $10 copay after the deductible has been met. To find in-network providers, use our online provider directory. Alternative Care benefits include:

  • Chiropractic Care
  • Acupuncture
  • Massage Therapy

Additionally, members can receive one-on-one with a health coach by phone or email and discuss their concerns and walk through your options to decide what’s best for you and your family with Telephonic health coaching (specifically the Depression Care Program)

As always, your PEBB Moda Medical plan does not require a referral to see an alternative care provider or specialist.


  • We are going through some unprecedented times. At Kaiser Permanente, we hear you and are here to offer support.
    • myStrength: A personalized program that helps users address anxiety, stress, depression, and other challenges... with goal setting tools, in-the-moment coping strategies, and more.
    • Calm: Calm helps users build resilience and mental fitness through guided meditations, mindful movement videos, sleeps stories and more.
    • ClassPass:  Through the end of 2021, Kaiser Permanente members can get:
      • Online video workouts at no cost — on 4,000+ on-demand fitness classes, including cardio, dance, meditation, and more.
      • Discounts on livestream fitness classes These are Real-time online classes, like bootcamp, yoga, and Pilates, from top gyms and fitness studios.
  • To access these tools, KP members can go to the above links to register.
  • Want a convenient, secure way to see a doctor no matter where you are? Kaiser Permanente offers telehealth and video visits. Meet by computer, smartphone or tablet. Learn more here.
  • Kaiser Permanente also offers a variety of mental health services including group therapy, psychiatry, health classes, and self-care resources. To learn more and find care, visit this link. Watch this presentation and view these flyers to learn more about wellness resources available to you. 
  • If you are a new member, check out this link to learn more.


  • NEW! Providence Behavioral Health Concierge Services
    • Starting January 2021, Providence Health Plan members and families can access virtual confidential same-day or next-day appointments at no cost to members, with Providence licensed mental health providers through the Behavioral Health Concierge Service:
      • Unlimited visits in the first 90 days for help with life stressors, mental health and addiction issues
      • Support for members and their families
      • Counseling, care guidance and self-help tools
      • Video appointments
  • Providence offers psychiatrist and therapist appointments online through secure, private video-conferencing. Click here to find an in-network provider. You can also reach out to Providence at 503-574-7500 or 1-800-878-4445 with any questions regarding your benefits.
  • For any physical health questions or concerns, providence members can call ProvRN, a 24 hours a day, seven days a week service where you can talk to registered nurses. It’s available at no cost to Providence Health Plan members. ProRN nurses can answer your health questions about symptoms you’re experiencing and give recommendations for over-the-counter and home treatment options. Call them anytime at 800-700-0481 or 503-574-6520.
  • You can also work one-on-one with a certified health coach. Providence coaches are available to support you and help you achieve your well-being goals. Get started here.
  • Providence also recommends the following digital mental health and well-being resources: Headspace, Calm, Ginger, Coa, Insight Timer, Sanvello, and Nod.
  • Please review the below flyers as well for more information and services available to you through Providence.


Because mental health and physical health go hand in hand, PacificSource provides the following mental health resources to support members:

  • Mental Health services are included with Teladoc and the cost share is waived with Teladoc through 6/30/21.
  • To find a provider, please refer to the list of preferred providers found online at the PacificSource website (choose plan network – voyager). You can also reach out to PacificSource at 1-888-977-9299 for assistance.
  • PacificSource video library offers resources related to mental health. There are also recorded webinars and short videos made by field experts. Some highlights include “The Stigma of Depression,” “What Depression Looks Like,” and “Overcoming Depression in the Workplace.”
  • This video highlights a variety of extra services available to you through PacificSource.
  • Another resource CaféWell, the 24/7 member health engagement portal. Through CafeWell, you can take assessments, participate in health coaching, and sign up for wellbeing challenges that focus on your goals. You also have access to communities of health experts and personalized health resources.
  • For Covid-specific resources, please review the Covid blog, which contains the latest information and updates. You can also check information on flu shots here.
  • Teledoc
    • Available to all PacificSource plan members. Cost share for Teladoc visits, for any diagnosis, are waived through June 30, 2021. Behavioral health visits are available and Teladoc added slot scheduling for Behavioral Health visits. Behavioral health visits are available 7 am – 9 pm, 7 days a week. Pediatric appointments are available with limited availability.
    • Contact for more information. As a reminder, acute care visits are available 24 hours a day 7 days a week.
  • Extra resources for wellness: