Short-Term Mental Health Support

Beyond Benefits provides resources across life events and seeks to provide impactful, holistic, no-cost solutions at the right time. Areas of focus include family needs, financial needs, mental/ emotional support needs and legal needs. Beyond Benefits consultants are available to create personalized action plans related to individual employee needs. EAP services are confidential.

  • Beyond Benefits also provides free short-term counseling with providers who can help address mental health and well-being concerns.
  • Employees and their household members can access three sessions per an issue per a year. This means employees can receive more than three sessions if they have different challenges that they need support for during the year. For example, they could have three sessions for support dealing with grief and a few months later could access three sessions for parenting support.
  • If an employee calls in and has a preference to see a provider of a particular ethnicity, gender, specialty, etc. the EAP will work to accommodate that preference.
  • This includes preference for in person, video, telephonically, etc. services as well. With the pandemic in person options are currently limited.
  • The EAP is working on an online, real time scheduling tool that members can login to the EAP portal and access. It will include provider demographics, availability, and specialties. They believe this will launch in June.

Beyond Benefits EAP support is not tied to PEBB health insurance eligibility. The following employee types can access EAP resources regardless of their appointment FTE:

  • Professional Faculty
  • Academic Faculty
  • Classified Staff
  • Graduate Assistants
  • Post-Doctoral Scholars

Contact

Beyond Benefits EAP Website
Call:1- 855-327-4722​
TTY: 1-800-697-0353​
Online: guidanceresources.com ​
App: GuidanceNowSM
Web ID: OSUBEYOND
Available 24 hours a day, 7 days a week

This is a helpline staffed by licensed counselors and is available 24 hours-a-day, 7 days a week for all Oregon State community members looking for support following a bias incident. Conversations are completely confidential. The helpline providers can provide resources regarding how to report an incident at OSU, but the purpose is immediate assistance and support for the employee.

Helpline: 541-737-1731

A flexible solution for accessing care, click to view more information.

  • A free, 24/7 crisis hotline is staffed by behavioral health professionals. It’s currently available for everyone, regardless of benefits coverage at OSU or outside of OSU.
  • Call: 1-800-580-6934.
  • This resource includes drug and alcohol counseling, 24/7.  
  • Call:1- 800-923-4357

Kaiser Permanente adult members in Oregon and Southwest Washington now have access to a no-cost, 90-day subscription to Ginger, a leading on-demand mental wellness solutions provider. The Ginger app provides confidential, one-on-one support via text for many common challenges — including anxiety, stress, and relationship challenges. 

Long-Term Mental Health Support

Employees enrolled in OSU health insurance plans can access long term mental health support through their insurance benefits.

If employees who are looking for a long-term relationship with a mental health provider, they can access support through their medical insurance benefits. I reached out to our medical insurance providers to ask how employees can receive assistance finding mental health providers for their unique needs so we can provide information about how to navigate this with less barriers/frustration.

These providers were identified by OID as diverse providers. Several are in-network with some of our insurance plans:

  • Zoraya Henao - in-network with Moda, Kaiser and PacificSource
  • Pauline Botchway - in-network Moda and PacificSource
  • Shauna Washington - in-network Moda and PacificSource
  • Althea Herrell - in-network with PacificSource at these addresses: 1863 Pioneer Pkwy E 218, Springfield, OR and 3995 Marcola Rd, Springfield, OR

Moda has a 360 Health Navigator that members can call for assistance with accessing mental health care. The navigator will work with Moda’s behavioral health team and assist the member in finding mental health providers with the specific specialty, gender, race, or ethnicity that they would prefer. Moda members can reach a 360 Health Navigator by calling: 1-844-776-1593.

Moda 360 health navigators can also help members identify, coordinate, and connect with all the Moda plan resources available including two new resources:

  • Cirrus MD telehealth option
    • Ability to chat, text, phone, and have video meetings
    • 24/7 access in all 50 states
    • Providers can prescribe medication
    • No cost sharing on all Moda plans
    • Moda Health members can access Cirrus MD here: https://www.cirrusmd.com/modahealth
  • Meru Health- specialized behavioral health support for depression and anxiety through a digital app members can use to:
    • Connect with dedicated therapists and psychiatrists
    • Access behavioral health treatment from the comfort of your own home
    • Track your physiological response to stress
    • Moda Health members can access Meru Health at: https://www.meruhealth.com/modahealth

Kaiser has three options for accessing mental health care.

Option 1
Calling Kaiser’s General Number
They can call the main line at 1-503-813-2000 and make a same day appointment with their primary care or behavioral health consultant who will perform a 20–30-minute intake over the phone and determine what the member needs are (mental, physical and/or emotional).

Option 2
Scheduling a Mental Health Evaluation
If the member knows they are specifically seeking out a mental health provider or want an addiction medicine assessment they may schedule a mental health evaluation over the phone, they can call 1-503-249-3434 or 1-855-632-8280, weekdays, 7 a.m. to 6 p.m. For psychiatric crisis services, including thoughts of suicide employees can call 24/7 at 1-866-453-3932.

Members who come through either option are usually asked if they have any specific cultural or other needs. If they are not asked, they can also share their preferences/needs. Kaiser does their best to accommodate that either internally (KP mental health providers) or externally (affiliated providers in the community that have a private practice). Kaiser has a provider directory that the appointing clinicians can reference in terms of expertise with different culture, genders etc.

Option 3
Searching Online and Calling An Advice Nurse
Kaiser’s online provider search tool currently has filters for gender and language spoken. Some providers will also have a bio with their background and specialty. Employees can look at this directory and call the main Kaiser Permanente phone line 1-503-813-2000 and press option 1 to speak with an advice nurse who can set up the Behavioral Health Consult appointment for them. A Behavioral Health Counseling intake team member will call and learn about their needs to help determine which Mental Health counselor best fits their needs.

Kaiser has a mental health and wellness access map flyer that is a helpful visual on entry points of care. The access map shows who to reach out to depending on the needs and is located here: https://kp.showpad.com/share/uf0KZQGrx3ZzTix3CnxBj

If members are seeking wellness apps or services at no additional charge, They can find information here: (Calm, MyStrength, ClassPass, Etc.) https://kp.showpad.com/share/OH8JRQWJZzmsT6JqSBUGo

Resource Guide

Providence has three options for accessing mental health care.

Option 1
Customer Service Assistance
Members can call and talk to the Providence customer service team and receive help finding a provider that supports certain demographics as requested by members. Providence customer service can be reached at: 1-503-574-7500 or 1-800-878-4445.

Option 2
Providence Behavioral Health Concierge Services
Providence Health Plan members and families can access virtual confidential same-day or next-day appointments at no cost to members, with Providence licensed mental health providers through the Behavioral Health Concierge Service. This includes:

  • Unlimited visits in the first 90 days for help with life stressors, mental health and addiction issues
  • Support for members and their families
  • Counseling, care guidance and self-help tools
  • Video appointments

Option 3
Online Scheduling
Providence offers psychiatrist and therapist appointments online through secure, private video-conferencing. Members can find an in-network provider here. This option has limits currently. Providence is in the process of updating their provider directory so that specific demographic information is easier to determine during an online search. This increased functionality is expected by June. Providence is now including a requirement that providers share demographic information and specialties as part of their credentialing process so that Providence can be sure to capture it at the time of contracting and provide it in their new directory beginning in June.

While members are waiting for the new provider directory, Providence has provided an extensive list of culturally competent providers in the Corvallis, Salem and Eugene area that can be referenced. Click here to view the list.

You have options when it comes to getting care for your behavioral health. Take advantage of our expansive network of providers to find support close to home or when you’re traveling. You can also access our unique Behavioral Health Concierge program to quickly receive a virtual appointment.

 

Behavioral Health Resources

PacificSource members have two options for accessing mental health care.

Option 1
Calling Member Support Services
Members can call Member Support Services (MSS) at 1-888-977-9299. When a member calls looking for an in-network provider, customer service should ask if they have a cultural preference and ask about a language preference. Member Support Services (MSS) can further facilitate a member who has very specific requirements when looking for a provider. Not all providers provide this information and thus PacificSource can only share what they also can find. Their Member Support Specialists are pretty resourceful and will research this further if asked. Members can search online first but the online provider directory only has the option to select gender and language as “cultural” options.

Option 2
Accessing Teledoc
Teledoc is also an option for PacificSource members for Mental Health support. When a member makes a Mental Health visit with Teladoc they fill out a questionnaire and then after that they are shown a list of providers to choose from based on the questionnaire results. The list shows a picture of the provider and gives a quick bio about them as well. Members can reach teladoc by registering online here: https://www.teladoc.com/therapy/

Additional Contact Information

Access to mental health resources is confidential and we encourage employees to directly contact the EAP or their health insurance providers for assistance. However, if employees wish to talk to an Employee Benefits representative about barriers they are encountering to accessing resources please contact Bonny Ray, Director of Employee Benefits at 541-737-2806 or bonny.ray@oregonstate.edu.