Content Update: On July 19, 2021 the content in the Information Security Training program was updated. If you see a grayed-out module, it means you have completed it, it has been archived, and you no longer have access to it.

Critical Training Overview

All faculty, staff, graduate assistants, student employees and volunteers acting on behalf of OSU are responsible to contribute to OSU vision, mission and values, and to conduct themselves ethically, with the highest integrity, and in compliance with all applicable laws, regulations, and policies. 

OSU is committed to providing tools and resources to ensure that we fulfill our commitments. One such resource is the OSU Critical Training Program. The OSU Critical Training Program prepares people to fulfill these commitments through training on topics of import. Given the importance of the topics covered, the training is mandatory.

Current required training topics include Ethics, Mandatory Reporting of Child Abuse, Protected Leaves (FMLA & OFLA), Information Security, and Equal Opportunity & Access which includes Title IX, sexual harassment and prohibited discrimination and protections afforded under the Americans with Disability Act.

Required - Academic faculty, professional faculty, classified staff, represented temporary employees, academic wage employees, student employees*, graduate assistants*, postdoc scholars, clinical fellows, emeritus employees with a post-retirement appointment. Volunteers will be included in the future.

*Graduate assistants and student employees do not have to take the Protected Leaves training.

Not Required - Courtesy appointments, graduate fellows, postdoc fellows, emeritus who do not have a post-employment appointment and students who are not also OSU employees or volunteers. This is subject to change.

Critical Training is delivered as eLearning. eLearning increases access by allowing learners to self-pace their training and to take the training in any location. We currently use a platform called Bridge to deliver the training. Access Introduction to Bridge to learn how to use Bridge.

For technical difficulties or discrepancies in training records, contact OSU Bridge Support in Information Services (IS).

For all other questions regarding Critical Training, contact the Critical Training staff in University Human Resources (UHR).

Employees (including Student Employees)

People have 60 days to complete the training, from the date they were enrolled and received their first notification.

No - they have 60 consecutive days from the day they are assigned the training. Students are encouraged to complete the training as soon as possible upon their return.

Bridge will assign the training to anyone who has an active status in Banner. The person’s supervisor will need to determine whether the training should be completed or not.

The student needs to negotiate a plan with their supervisor. 

Bridge will continue the countdown to 60 days and will display the student employee as out-of-compliance after 60 consecutive days. Bridge will also continue sending notifications to the employee until the person completes the trainings, despite the agreement between the employee and the supervisor.

Within seven days of the 60-day deadline, the person will receive a notification from Bridge to complete the trainings. Once a person passes the 60-day deadline, the person will receive weekly overdue notifications. The notifications will stop once the trainings are completed. The person will still be able to take the training after the 60 days.

OSU supervisors are expected to monitor and track employee completion. They will determine appropriate responses when employees are out-of-compliance, i.e., past due.

The training should be completed during the regular workday. Supervisors should work with employees to make sure they have time during work hours, a space appropriate for learning and a computer to complete the training.

The time it takes to complete the training will vary depending on a number of factors, e.g., the person’s proficiency with computers, in English and with reading; the person’s access to computers; the environment in which they do the training, e.g., distractions and interruptions encountered while completing the training; and the person’s preexisting knowledge of the topic. Further, each training has a different number of modules, so will take a different amount of time.

As the training is to be completed during normal work hours, no additional compensation is provided. If supervisors develop a plan with their employees to complete the training outside of normal work hours, they will need to address the compensation issue.

The person will be addressed by Bridge only once, despite the number of jobs the person holds. The Bridge Learner Dashboard will list all the trainings for which the person is responsible.

Check your junk folder to make sure it’s not there. Then, notify your supervisor.

Access Critical Training to see which trainings you need to complete. Use your OSU credentials to log in. Your required trainings will be on the front page, i.e., the Learner Dashboard. The Critical Training programs as listed as required, e.g., REQUIRED: Equal Opportunity & Access Training Program.

Each person has a Learning Dashboard in Bridge. It is visible upon login. It displays deadlines, progress, status and expiration dates for each Critical Training program. Employees’ primary supervisors can see this data on the Bridge Insights Page.

  1. After you have been enrolled in Critical Training, you will receive an auto-generated email from Bridge explaining your training requirements and the due date by which you must complete them.  If you haven’t received a notification from Bridge, talk to your supervisor.
  2. Access Critical Trainings. Use your OSU credentials to log in.
  3. Upon logging in, you will see a list of training programs. Those in the Critical Training Program are recorded as follows: REQUIRED: Equal Opportunity & Access Training Program.  Each training program includes a number of modules.  Click on the program title to access the training modules included in the program.
  4. You may take the training programs in any order. In the IT Security Program, you need to take the modules in the pre-designed order.
  5. If you are unable to complete a training module in one session, the system will save your progress.  When you return, you can scroll through the module to resume where you left off.

Supervisors

Once new employee paperwork is completed with UHR, it is used to update Banner.  Banner sends the information to Bridge, which then sends a notification to people to start training.  If someone has not received a notification, it is likely the paperwork has not yet been completed in Banner. 

To check whether Banner has been updated for student employees, contact the Student Employment Center. To check on all other employees, contract your UHR Service Center (use the Lifecycle email).  Have ready the employee’s name, ONID and ID number (if known).

Supervisors must notify the Service Center of any change in employment status. Bridge works on Banner data, so when Banner is out-of-date, Bridge will act on the out-of-date Banner information.

To update student employee status, contact the UHR Student Employment Center.  Have ready the employee’s name, ONID and ID number (if known).

To update status for all other employees, contact your UHR Service Center Lifecycle team. This link will take you to a UHR webpage. Locate your Service Center. Then, send an email to the Lifecycle team for that Service Center. Have ready the employee’s name, ONID and ID number (if known).

Regardless of whether the employee remains on ‘active’ status or is changed to ‘inactive’ status in Banner, the supervisor and the employee need to negotiate a different due date for completion of the Critical Trainings. The supervisor should keep a record of the negotiated date as the employee will show up as out-of-compliance after 60 days, and the supervisor will need to be able to account for the person. 

Bridge will continue the countdown to 60 days and will display the person as out-of-compliance after 60 consecutive days. Bridge will also continue sending notifications to the employee until the person completes the trainings, despite the agreement between the employee and the supervisor.

The supervisor and the student employee need to negotiate a different due date for completion of the Critical Trainings. The supervisor should keep a record of the negotiated date as the employee will show up as out-of-compliance after 60 days, and the supervisor will need to be able to account for the person. 

Bridge will continue the countdown to 60 days and will display the student employee as out-of-compliance after 60 consecutive days. Bridge will also continue sending notifications to the employee until the person completes the trainings, despite the agreement between the employee and the supervisor.

University administrators receive routine completion reports, which list all people who are out-of-compliance with the training. They should share that information within their respective organizations and teams to encourage accountability.

Supervisors across OSU have access to the Bridge Insights page, on which they can get up-to-date information on training completion status for all their employees, including student employees.

  • Primary Supervisor - Bridge holds information for just one supervisor for each employee. So, the supervisor that is designated in Banner as the ‘primary’ is the person who can see information for an employee. To find out who the ‘primary’ supervisor is, contact your Service Center.
  • Inactive status in Banner - When employees are in the ‘inactive’ status in Banner, their data will not show up on the Bridge Insights page.
  • Out-of-date Banner data - Bridge draws its data from Banner, so if Banner is out-of-date, Bridge will report inaccurate information.  This includes changes in supervisors.
  • Lead positions - If someone is in a lead position, but is not the supervisor of record, that person will not be able to see the employee’s data. In fact, the lead will not have access to the Bridge Insights page.

Make sure that employee status is up-to-date and that you are the Primary Supervisor in Banner (Check with your Service Center). If the data still isn’t showing up in Bridge, contact OSU Bridge Support in Information Services (IS) for assistance.

The person’s status probably hasn’t been changed in Banner. Contact your Service Center to make appropriate changes.

To ensure compliance with University, state and federal guidelines and to keep updated information top of mind, OSU will expect employees to complete certain modules once every two years.  

A Re-Enrollment process will be initiated wherein employees will be notified that they need to retake the Critical Trainings. They will have 60 days to complete the required trainings. The Re-Enrollment process has not yet been instituted. The OSU community will be notified when it starts.

Two years after a person completes a training, Bridge changes the status to ‘expired’. The term ‘expired’ simply means that two years have past since the training was completed. 

While a training program is designated as ‘expired’ people can review the modules. However, Bridge will NOT track that review, and Bridge will NOT give credit to people for reviewing the modules.

When re-enrollment is started, people will have to take all the trainings again in order to meet the compliance requirements.

Departments and teams should work to ensure all faculty and staff have access to complete online training during the workday.

UHR is conducting research in collaboration with OSU stakeholders on the issue of computer access and will recommend potential solutions to the issue.

UHR is conducting research in collaboration with OSU stakeholders on the issue of accommodations and inclusion and will recommend potential solutions to the issue. A system will be instituted to vet and approve potential proxy trainings. Until the system is in place, people who take trainings outside the Critical Training eLearning modules may not receive credit for their work.

Critical Training Program staff in University Human Resources are happy to assist you. Please contact us for support.

Access your Critical Training (use the Employee Bridge Login button).

If you encounter technical issues, please contact training@oregonstate.edu.

For additional questions related to the Critical Training Program, please contact the Critical Training Program staff in University Human Resources.