Coordinator-Outreach Program | Office of University Human Resources

Profile Summary

Positions in this job profile plan, organize, coordinate, evaluate and participate in an outreach program or project; plan, monitor, and report performance against program goals and objectives and ensure program results; interact with internal and external program or project stakeholders to build program support. May require multi-lingual or multi-cultural experience.

Distinguishing Characteristics

The distinguishing characteristic of the Coordinator-Outreach Program is the coordination and management of outreach programs with the purpose of being responsible to community needs and interests. Positions manage the overall program including curriculum development, implementation, assessment, and outreach. These positions provide subject matter expertise specific to the outreach program content. The CoordinatorOutreach Program is distinguished from the Manager 1-Outrch & Engag profile by the level of decisionmaking and scope of responsibilities. Manager 1-Outrch & Engag manages multiple programs and supervises positions coordinating the individual programs.

Primary Position Responsibilities

1. Plans, develops, coordinates, administers, and executes strategy, curriculum development, and assessment for an outreach program to reach targeted constituent groups relevant to the mission of the department/unit. 2. Establishes, manages, and maintains internal and external relationships to retain expertise and resources to promote and deliver programs and services, including but not limited to faculty, county, and state agencies and government entities, and community organizations. 3. Compiles, prepares, and composes analysis, data and documents in support of the specialized focus area 4. May create and sustain volunteer development and management that supports delivery of the program. 5. Provide processes to facilitate active communication flow between program participants, volunteers, stakeholders, sponsors, partners, and faculty. 6. Designs and implements marketing efforts to enhance the visibility and participation in the program. 7. Organize and maintain program advisory and management committees to identify program needs, make recommendations, assist in program implementation, and evaluate program effectiveness.

Problem Solving and Decision Making

Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, and general precedents and practices. Decisions impact: • Department/Unit • Direct team • Volunteers • Stakeholders • External Sponsors and Partners

Accountability

Senior leadership defines expectations and existing practices are used as guidelines to determine specific work methods. Carries out work activities independently; supervisor/manager is available to resolve problems. Positions may supervise work of employees, volunteers, or students including selecting or hiring, planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. May monitor, inform, and report usage of funds or resources within the department/unit.

Relationship With Others

Collaborates and interacts within the Dept/Unit and Externally to: • Exchange routine, factual information and/or answer routine questions. • Identify needs/concerns of others, determine potential solutions, resolve, or redirect appropriately. • Facilitate collaboration and work towards acceptance of ideas, common goals, and actions to achieve significant outcomes. • Resolve conflict, negotiate, or collaborate on major projects. • Develop and maintain relationships with key contacts to enhance workflow and work quality. • Exchange detailed information or resolve varied problems. • Access and/or work with sensitive and/or confidential information.

Typical Requirements

Bachelor’s degree in field relevant to program focus. May require certification or licensure as appropriate to the position.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.