Manager 1-Outrch & Engag | Office of University Human Resources

Profile Summary

Positions in this job profile manage the day-to-day operations of an outreach and engagement program. They provide ideas and subject matter expertise while ensuring effective, efficient workflow, and adherence to policy and standards. They may contribute to the development of the budget and are accountable for managing the budget and activities of staff.

Distinguishing Characteristics

The distinguishing characteristic of the Manager 1-Outrch & Engag is the management of day-to-day operations for outreach programs with the purpose of being responsible to community needs and interests. Positions supervise employees that coordinate the program including curriculum development, implementation, assessment, and outreach. These positions provide subject matter expertise specific to the outreach program content. The Manager 1-Outrch & Engag profile is distinguished from the CoordinatorOutreach Program profile by the greater level of decision-making and scope of responsibilities.

Primary Position Responsibilities

1. Manages and supervises the planning, development, implementation, and assessment of educational outreach programs. 2. Supervision including plan, assign and approve work; rewards/discipline; respond to grievances; hire/fire (or effectively recommend); prepare and sign performance evaluations/reviews of employees including classified and/or professional faculty. 3. Provides analysis and reporting for program progress and assessment including needs, impact and outcome measurement. 4. Establishes, manages, and maintains internal and external relationships to retain expertise and resources to promote and deliver programs and services, including but not limited to faculty, county, and state agencies and government entities, and community organizations. 5. Develops and oversees program policies and procedures to ensure efficient workflow and quality standards. 6. Coordinates and participates in fiscal management and funding generation including preparing, managing, and providing grant proposals and program budget(s).

Problem Solving and Decision Making

Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, and general precedents and practices. Decisions may affect a work unit or area within a department; the job may contribute to business and operational decisions that affect the department. Decisions impact: • Department • Direct team • Students/Parents • Other External Agencies and Institutions

Accountability

Results are defined by senior leadership, division and university mission, vision, and strategies; existing practices are used as guidelines to determine specific work methods. Carries out work activities independently; supervisor/manager is available to resolve problems. Supervises work of classified or unclassified employees, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. Has responsibility for making decisions on hiring, termination and pay adjustements. Monitors, informs, reports, reconciles and/or moves funds within budgets, drafts, develops, approves within budgets and approves budget exceptions within the unit/department.

Relationship With Others

Collaborates and interacts within the Dept/Unit, University Wide, and Externally to: • Exchange routine, factual information and/or answer routine questions. • Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately • Persuade, gain cooperation and acceptance of ideas, or collaborate on significant projects. • Handle sensitive issues and facilitate collaboration at the highest level. • Resolve conflict, negotiate, or collaborate on major projects. • Develop and maintain relationships with key contacts to enhance workflow and work quality. • Exchange detailed information or resolve varied problems. Collaborates and interacts within the Dept/Unit and University Wide to: • Access and/or work with sensitive and/or confidential information.

Typical Requirements

Bachelor’s degree in field relevant to program focus.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.