Specialist 2-Technical Comm | Office of University Human Resources

Profile Summary

Positions in this job profile prepare technical materials, such as instruction manuals, journal articles, and other supporting documents to communicate complex and technical information more easily. They develop, gather, and disseminate technical information to customers, designers, or other users.

Distinguishing Characteristics

The distinguishing characteristics of the Specialist 2-Technical Communicator profile are the responsibilities to transfer technical information between parties through any medium that best facilitates the comprehension of the information. Positions require education and expertise in Technical Communications.

Primary Position Responsibilities

1. Plan, develop, organize, write and edit operational procedures and manuals. 2. Research, develop, and document technical design specifications, supporting documents for products, and test scripts. 3. Determine the needs of end users of technical documentation, and produce electronic documentation in addition to hard copy materials. 4. Use photographs, drawings, diagrams, animation, and charts to increase end user understanding of technical materials. 5. Analyze documents to maintain continuity of style and content; standardize content across various platforms and media. 6. Manage updates and revisions to technical literature.

Problem Solving and Decision Making

Problems are varied, requiring anlysis or interpretation of the situation. Provlems are solved using knowledga nd skills, and general precedents and practices. Decisions have major implications on the management and operations of an area within a department; your job may contribute to important strategy, operations, and business decisions that affect the department. Decisions impact: • Department • Direct Team • Vendors/Suppliers/Contractors • Students/Parents • Other External Agencies and Institutions

Accountability

Results are defined by senior leadership, college and university mission, vision, and strategies; existing practices are used as guidelines to determine specific work methods. Carries out work activities independently; supervisor/manager is available to resolve problems.

Relationship With Others

Collaborates and interacts within the Dept/Unit and Externally to: • Exchange routine, factual information and/or answer routine questions. • Develop and maintain relationships with key contacts to enhance workflow and work quality. • Persuade, gain cooperation and acceptance of ideas, or collaborate on significant projects. • Exchange detailed information or resolve varied problems. • Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately. • Resolve conflict, negotiate, or collaborate on major projects. • Handle sensitive issues and facilitate collaboration at the highest level.

Typical Requirements

Bachelor’s degree in Journalism, Technical Communications, English, or a field specific to the assigned technical program or project. Minimum of two years of experience as a technical communicator working with industry-standard authoring tools and/or software.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.