Manager 1-Food | Office of University Human Resources

Profile Summary

Positions in this job profile manage the day-to-day operations of food services. They provide ideas and subject matter expertise while ensuring effective, efficient workflow and adherence to policy and standards. They may contribute to the development of the budget and are accountable for managing the budget and activities of staff.

Distinguishing Characteristics

The distinguishing characteristics of the Manager 1-Food profile is the responsibility for the day-to-day operations of a food concept(s). Positions manage within a budget and provide supervision and training for employees and students carrying out the daily work within the program or functional unit to ensure compliance with quality and safety standards.

Primary Position Responsibilities

1. Provides operational level management of the day-to-day functions, including oversight of food preparation, menu development, inventory management, and vendor communication and management. 2. Assists in short and long range planning and implementation of new or revised concepts, menus, and methods of conducting business and customer service. 3. Ensures compliance with university policy, federal and state regulations, industry standards, and contractual agreements. 4. Assists in the management of functional unit budget (or portions of) and keeps leaders informed of fiscal needs and results. 5. Develops and implements processes for effective and efficient workflow and adherence to safety and quality standards. 6. Supervision including plan, assign and approve work; rewards/discipline; respond to grievances; hire/fire (or effectively recommend); prepare and sign performance evaluations/reviews of employees and provide for training provisions. 7. Develop, implement, and provide mentoring and training opportunities for staff and students.

Problem Solving and Decision Making

Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills, and general precedents and practices. Decisions may affect a work unit or area within a department; your job may contribute to business and operational decisions that affect the department. Decisions impact: • Department • Direct team • Students/Parents • Vendors/Suppliers/Contractors

Accountability

Results are defined by senior management and existing practices are used as guidelines to determine specific work methods. Carries out work activities independently; supervisor/manager is available to resolve problems. Supervises work of classified, unclassified employees and students, including planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity. Is responsible for hiring, terminating, mentoring, training and developing, reviewing performance and administering corrective action for staff.

Relationship With Others

Collaborates and interacts within the Dept/Unit, University Wide, and Externally to: • Exchange routine, factual information and/or answer routine questions. • Exchange detailed information or resolve varied problems. • Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately. • Persuade, gain cooperation and acceptance of ideas, or collaborate on significant projects and/or with vendors. • Resolve conflict, negotiate, or collaborate on major projects. • Handle sensitive issues and facilitate collaboration at the highest level. • Develop and maintain internal and external relationships with key contacts to enhance workflow and work quality. Collaborates and interacts within Dept/Unit to: • Access and/or work with sensitive and/or confidential information.

Typical Requirements

Vocational or technical training in food service, culinary or hospitality industry, or an equivalent combination of education and experience. 3 years of management and supervisory experience in a food service organization. May require certification or licensure.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.