Specialist 2-Instructional | Office of University Human Resources

Profile Summary

Positions in this job profile design, deliver and support the information and educational programming via the web and emerging information technology for outreach services. Positions share a community of interest with academic faculty, and include academic research, public service, or instruction.

Distinguishing Characteristics

The distinguishing characteristics of the Specialist 2-Instructional profile is the responsibilities to deliver information and educational programming via the web and emerging information technology for a division or department. The Specialist 2-Instructional profile is distinguished from the Specialist 2-Univ Inst Tech by the scope and span of control of the position. Specialist 2-Instructional serves a division, college or department. The Specialist 2-Univ Inst Tech profile is a centralized IT function with university wide scope.

Primary Position Responsibilities

1. Researches and effectively recommends technology-assisted approaches in delivering curricular and other outreach material within a unit or department. 2. Develops technology-assisted educational and informational systems and programs. 3. Collaborates with teams in the department and elsewhere in parent units in leading technology-assisted educational and informational delivery. 4. Facilitates trainings regarding utilization of technologies, such as the web, for curricular, outreach and research education and information delivery efforts. 5. Provides leadership and collaboration in implementing Help Desk support services. 6. Engages in outreach to internal and external stakeholders, including representation on university, local, regional, or national committees on behalf of the department and University.

Problem Solving and Decision Making

Problems are highly varied, complex and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed. Decisions have major implications on the management and operations of an area within a department; your job may contribute to important strategy, operations, and business decisions that affect the department. Decisions impact: • Department • Direct team • Vendors/Suppliers/Contractors • Other External Agencies and Institutions

Accountability

Results are defined by senior leadership, division/college and university mission, vision and strategies; existing practices are used as guidelines to determine specific work methods. Carries out work activities independently; supervisor/manager is available to resolve problems.

Relationship With Others

Collaborates and interacts within the Dept/Unit and Externally to: • Exchange routine, factual information and/or answer routine questions. • Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately. • Persuade, gain cooperation and acceptance of ideas, or collaborate on significant projects. • Resolve conflict, negotiate, or collaborate on major projects. • Handle sensitive issues and facilitate collaboration at the highest level. • Exchange detailed information or resolve varied problems. • Develop and maintain relationships with key contacts to enhance workflow and work quality.

Typical Requirements

Bachelor’s degree in Computer Science, Education, or related field. 3 years of experience in education design and web development.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.