Specialist 2-IT Systems | Office of University Human Resources

Profile Summary

Positions in this job profile perform information technology work in support of a department, college or school. They apply specialized IT knowledge to research material, information and data for recommended courses of action. Positions in this job profile analyze, research and make recommendations regarding Information Technology network systems. Positions share a community of interest with academic faculty, and include academic research, public service or instruction.

Distinguishing Characteristics

The distinguishing characteristics of the Specialist 2-IT Systems profile is the design and maintenance of multiple IT systems and interfaces within a department, college or school. Positions design, test, implement, and maintain systems and programs.

Primary Position Responsibilities

1. Designs and implements structure of data tables fields and records to optimally store and access data. 2. Designs data extraction methods, protocols, schedules, and fully documents these procedures. 3. Provides, prepares, and troubleshoots data analysis for university leadership to comply with and inform on areas such as financial reporting and collective bargaining processes. Maintains and updates systems, processes and procedures 4. Designs and deploys interactive on-line data tools that allow external users to run their own basic tables and analyses while maintaining security and confidentiality of the data. 5. Tracks, coordinates, and provides support for administration of university-wide surveys including serving as the point of contact for external survey consultants. 6. Provides subject matter expertise to internal and external stakeholders requesting data extraction and reporting.

Problem Solving and Decision Making

Problems are highly varied, complex and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed. Decisions have significant and broad implications for the management and operations of a division/entire organization; the job contributes to decisions on the overall strategy and direction of the entire organization. Decisions impact: • Entire University • Functions across the University • Department • Vendors/Suppliers/Contractors • Other External Agencies and Institutions

Accountability

Results are defined by department leadership, division/college and university mission vision and strategies. Incumbent sets own goals and determines how to accomplish results with few or no guidelines to follow, although precedents may exist; supervisor/manager provides broad guidance and overall direction.

Relationship With Others

Collaborates and interacts within the Dept/Unit and University Wide to: • Resolve conflict, negotiate, or collaborate on major projects. • Access and/or work with sensitive and/or confidential information. • Handle sensitive issues and facilitate collaboration at the highest level. • Persuade, gain cooperation and acceptance of ideas, or collaborate on significant projects. Collaborates and interacts within the Dept/Unit, University Wide, and Externally to: • Develop and maintain relationships with key contacts to enhance workflow and work quality. • Exchange routine, factual information and/or answer routine questions. • Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately. • Exchange detailed information or resolve varied problems.

Typical Requirements

Bachelor’s degree in Business Information Technology, Computer Science, or related field. Professional certification pertaining to position may be required.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.