Coordinator-Licensing | Office of University Human Resources

Profile Summary

Positions in this job profile plan, organize, coordinate, and evaluate licensing programs for a department, college or school; plan and monitor performance against program goals and objectives and ensure program results; interact with internal and external stakeholders.

Distinguishing Characteristics

The distinguishing characteristics of the Coordinator-Licensing profile are the responsibilities to manage programming and policy development related to licensure interpretation and guidelines for internal and external stakeholders.

Primary Position Responsibilities

1. Manages and coordinates licensure programs including development and implementation of processes, policies and external agreements and contracts. 2. Establishes, manages, and maintains internal and external relationships to promote and deliver programs and services. 3. Provides subject matter expertise, including education, training and communication to internal and external stakeholders regarding process and compliance, including federal regulations, state law, and Institutional policy. 4. Manages and provides research, data collection, analysis, review and report creation/generation. 5. Develops and maintains system processes and procedures to ensure timely and effective workflow and document/data storage. 6. May provide program related supervision including plan, assign and approve work; rewards/discipline; respond to grievances; hire/fire (or effectively recommend); prepare and sign performance evaluations/reviews of employees including classified and/or professional faculty

Problem Solving and Decision Making

Problems are highly varied, complex and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed. Decisions have major implications on the management and operations of an area within a department; position may contribute to important strategy, operations, and business decisions that affect the department. Decisions impact: • Department • Direct team • Faculty • Students/Parents • Other External Agencies and Institutions

Accountability

Results are defined by college and university strategy, mission and vision; existing practices are used as guidelines to determine specific work methods. Carries out work activities independently; supervisor/manager is available to resolve problems. Positions may supervise work of classified employees, including hiring, planning, assigning and scheduling work, reviewing work and ensuring quality standards, training staff and overseeing their productivity.

Relationship With Others

Collaborates and interacts within the Dept/Unit, University Wide, and Externally to: • Resolve conflict, negotiate or collaborate on major projects. • Develop and maintain relationships with key contacts to enhance workflow and work quality. • Exchange detailed information or resolve varied problems. • Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately • Handle sensitive issues and facilitate collaboration at the highest level. • Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. • Exchange routine, factual information and/or answer routine questions. • Access and/or work with sensitive and/or confidential information.

Typical Requirements

Master’s degree in field relevant to work assigned. Professional certification or licensure required in field relevant to work assigned.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.