Coordinator-Student Service | Office of University Human Resources

Profile Summary

Positions in this job profile plan, organize, coordinate, evaluate and participate in a student enrichment service. They plan and monitor performance against department goals and objectives and ensure program results; interact with internal and external department stakeholders.

Distinguishing Characteristics

The Coordinator-Student Service profile is characterized by the individualized expertise required of the position. Positions act as a subject matter expert, coordinating services and programming to support their service. These positions are distinguished from the Administrator 3-Student Servs by the individualized expertise required by the position as compared to the preponderance of responsibilities focused on administrative oversight over employees, budget, and/or operations.

Primary Position Responsibilities

1. Plans, develops, coordinates, administers, executes and assesses a student service function. 2. Manages the processes to support the program including forecasting, budgeting, records and systems management, tracking, analysis, report generation. 3. Provides subject matter expertise to internal and external stakeholders including but not limited to serving on campus committees, guest lectures, delivering activities, and serving as an advisor. 4. Establishes, manages, and maintains internal and external relationships and opportunities to develop and enhance the identification and quality of the services provided. 5. Ensures compliance with applicable university policy, state and federal regulations. 6. Develops, and implements policies and practices to ensure efficient and effective workflow.

Problem Solving and Decision Making

Problems are highly varied, complex and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed. Decisions have major implications on the management and operations of an area within a department; your job may contribute to important strategy, operations, and business decisions that affect the department. Decisions impact: • Functions across the University • Department • Direct team • Vendors/Suppliers/ContractorsStudents/Parents • Other External Agencies and Institutions • Students/Parents • Other External Agencies and Institutions

Accountability

Goals are defined by the leadership team, division and university mission, vision and strategies; existing practices are used as guidelines to determine specific work methods. Carries out work activities independently; supervisor/manager is available to resolve problems.

Relationship With Others

Collaborates and interacts within the Dept/Unit, University Wide, and Externally to: • Exchange routine, factual information and/or answer routine questions. • Exchange detailed information or resolve varied problems. • Persuade, gain cooperation and acceptance of ideas or collaborate on significant projects. • Identify needs/concerns of others, determine potential solutions, resolve or redirect appropriately. • Resolve conflict, negotiate or collaborate on major projects • Access and/or work with sensitive and/or confidential information. • Develop and maintain relationships with key contacts to enhance workflow and work quality. • Handle sensitive issues and facilitate effective resolutions

Typical Requirements

Bachelor’s degree in related field. May require certification in area of expertise. Experience working with population of program participants.

Disclaimer

The above statements are intended to indicate the general nature and level of work performed by positions within this job profile. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of all employees within positions covered by this job profile.