Key Tenets of a Culture of Care

This website is a hub for resources to support employees and departments in operationalizing a Culture of Care across the University. OSU has many benefits and policies that provide care and support for employees.  Departments and teams can also adopt their own unique practices that demonstrate a Culture of Care by fostering connections, generating awareness, showing respect and promoting empathy. 

Creating a Culture of Care


Connection

  • Celebrate successes and wins
  • Establish rituals and traditions


Awareness


Respect

  • Communicate honestly and transparently
  • Keep employees informed


Empathy

  • Listen attentively
  • Infuse empathy and care in all communication
  • Care.com’s The Importance of Empathy: May 12, 2021 9-10AM: The pandemic has brought more grief, depression, and isolation than ever. Did you know that our work colleagues can make a huge difference in helping us get through tough times? The problem is, so many of us are too burned out right now to offer our coworkers the support they need. Dr. Kelsey Crowe will offer resilience building strategies and take us through a vigorous “empathy workout” that will help you learn how to support the people you care about most. Register Here

Culture of Care Tenets with LinkedIn Learning

Explore the tenets of Culture of Care through these LinkedIn Learning trainings. Click on any below to get started!

Empathy

Course Title: Empathy at Work

Instructor:  Carolyn Goerner - Professor at Kelley School of Business, Founder of Practical Paradigm

Length: 47 minutes

Link: https://www.linkedin.com/learning/empathy-at-work/communicating-empathy?u=78580938

Description: Many people assume that empathy is about being there when someone is going through a rough patch. But empathy involves more than just offering comfort. It's really about understanding and embracing others while remaining self-aware. In this course, Dr. Carolyn Goerner digs into the subject of empathy, explaining what it is and how to develop and practice it at work. Learn about the different types of empathy, as well as the benefits of fully embracing the practice of empathy in the workplace. Explore key strategies for effectively communicating empathy to the people you work with. Plus, discover how your past experiences and position can keep you from being more empathetic, how to better understand the mindset of your coworkers and superiors, and how to avoid empathy fatigue.

Course Title: Demonstrating Empathy for Others

Section: This is a small section of a longer course called Developing Assertive Leadership that discusses empathy.

Instructor: Audrey Daniels, Leadership Development Educator and Coach

Length: 2 minutes 54 seconds

Link: https://www.linkedin.com/learning/developing-assertive-leadership/demonstrating-empathy-for-others?u=78580938

Description: Information about how to demonstrate empathy for others.

Connection

Course Title: Creating a Connection Culture

Instructor:  Michael Stallard - Author, Keynote Speaker, Workshop Leader

Length: 58 minutes

Link: https://www.linkedin.com/learning/creating-a-connection-culture/the-superpower-of-connection?u=78580938

Description: Thought leader Michael Lee Stallard and his colleagues have found that, when it comes to culture, the best ones are those that connect people to the organization, their peers, and their work in key ways that enhance performance. In this course, Michael explains the superpower of connection and identifies how it benefits individuals, teams, and organizations. Learn how to develop a “connection mindset" on your team by addressing specific mentalities to connect and by advocating for diversity and inclusion. Explore how to build connection habits with the Vision + Value + Voice model, which shows you how to drive the connection, boost the connection, and spread the connection. See a case study of a good example for the benefits of a connection culture. Find out how to sustain your culture of connection through overcoming common obstacles, developing a plan for connected leadership, increasing connection through mentorship, measuring connection, and celebrating acts of connection.

Course Title: Navigating Complexity in your Organization/Working in a complex world

Instructor: Timothy Smith, Author, Trainer and Leadership Coach

Length: 41 minutes

Link: https://www.linkedin.com/learning/navigating-complexity-in-your-organization/working-in-a-complex-world?u=78580938

Description: The world is evolving at warp speed, and trying to keep up can sometimes be too much, too quickly. Organizations fail to keep up when uncertainty goes unchecked and rogue complexities take root. In this course, learn how to navigate an ever-changing work culture with executive development coach Timothy Smith. Timothy shares his three key methods for overcoming uncertainty and rooting out complexity: communication, connection, and collaboration. He gives you tools to improve communication, a framework for building powerful relational networks, and a guide for fostering teamwork in turbulence. After watching this course, you should be able to spot ways to simplify your processes, clarify your objectives, and drive success during both smooth and challenging times.

Awareness

Course Title: Support your Mental Health During Challenging Times

Instructors: Six different presenters including Psychologists, Executive Coaches, Authors and Mindfulness Experts

Length: Six session learning path that totals 4 hours and 47 minutes (which can be broken up by session/topic)

Link: https://www.linkedin.com/learning/paths/support-your-mental-health-during-challenging-times?u=78580938

Description: In this learning path, learn science-based skills to support your mental health during challenging times. These courses cover topics such as building resilience, minding your mind while working from home, avoiding burnout, managing difficult feelings, and managing your emotions. Develop practical coping skills. Apply proven practices to support your mental health. Enhance your resilience.

Respect

Course Title: Overcoming Obstacles and Building Team Resilience

Section: This is a smaller section of this larger training called: Give Respect as a Gift not a Grade.

Instructors: Robyn Benincasa, Firefighter, Adventure Racer, Author, and Speaker

Length: 4 minutes 29 seconds

Link: https://www.linkedin.com/learning/overcoming-obstacles-and-building-team-resilience/give-respect-as-a-gift-not-a-grade?u=78580938

Description: Mutual respect is discussed in this section of this broader training.

Course Title: Communication Foundations

Instructors: Tatiana Kolovou, Faculty Member at Kelley School of Business and Brenda Bailey-Hughes, Senior Lecturer at Kelley School of Business

Length: 1 hour and 22 minutes

Link: https://www.linkedin.com/learning/communication-foundations-2/foundations-of-communication?u=78580938

Description: Learn how to communicate more effectively. Your communication skills affect your career prospects, the value you bring to your company, and the likelihood of your promotion. This course helps you communicate better in a variety of professional situations, including meetings, email messages, pitches, and presentations. Instructors Tatiana Kolovou and Brenda Bailey-Hughes introduce the four building blocks of communication—people, message, context, and listening—and show how they apply in different circumstances. Through the use of vignettes and applied tools, the course shows how to build this core competency and communicate in a way that effectively and professionally conveys your message. Respect is a part of this larger training.

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